Our Terms & Conditions

Introduction

These Terms & Conditions govern your access to and use of the Raksu platform, including our website, mobile applications, and logistics services. Please read them carefully before using our services.

Raksu reserves the right to update or modify these terms at any time. Continued use of the platform after changes are posted means you accept the updated terms.

Use of Services

You agree to use the Raksu platform responsibly and in compliance with applicable laws and regulations.

Users agree not to:

• Use the platform for unlawful purposes
• Submit false or misleading shipment information
• Attempt unauthorized access to systems
• Interfere with service operations
• Use the platform to transport prohibited items

Account Registration

To access certain Raksu services, you may need to create an account. You are responsible for providing accurate information and for maintaining the confidentiality of your login credentials.

You accept full responsibility for all activity that occurs under your account.

Account responsibilities include:

• Providing accurate personal or business information
• Maintaining updated contact details
• Keeping login credentials secure
• Accepting responsibility for account activity

Shipping & Delivery

Raksu provides pickup, delivery, and logistics coordination services. Delivery times are estimated and may vary depending on location, weather conditions, and operational factors.

While Raksu aims to provide reliable service, delays may occasionally occur due to circumstances beyond our control.

Prohibited Items

Users must not ship restricted or prohibited items through Raksu services.

Prohibited items may include:

• Illegal goods
• Hazardous materials
• Explosive substances
• Perishable items without proper packaging
• Fragile items without protective packaging

Raksu reserves the right to refuse shipments that violate these guidelines.

Cash on Delivery (COD)

Raksu offers Cash on Delivery services for eligible shipments. COD settlements will be processed according to agreed schedules.

Users are responsible for ensuring correct payment information and order details.

Returns & Failed Deliveries

If delivery cannot be completed, shipments may be returned to the sender. Additional fees may apply for return shipments or re-delivery attempts.

Return processing times may vary depending on operational conditions.

Liability

Raksu will take reasonable care in handling shipments. However, Raksu is not liable for:

• Improper packaging
• Incorrect shipment information
• Delays caused by external factors
• Prohibited or restricted items

Users are encouraged to package shipments securely and provide accurate information.

Pricing & Payments

Service fees are based on shipment size, weight, and destination. Prices may change without prior notice.

All payments must be completed according to the agreed payment method.

Privacy

Raksu respects your privacy and handles personal information in accordance with our Privacy Policy. By using our services, you agree to the collection and use of information as described.

Service Availability

Raksu aims to maintain continuous service availability. However, service interruptions may occur due to maintenance or unforeseen issues.

Termination

Raksu reserves the right to suspend or terminate accounts that violate these terms or misuse the platform. Users may also stop using the service at any time.

Changes to Terms

Raksu may update these Terms and Conditions periodically. Updated terms will be published on this page.

Contact Us

If you have questions regarding these Terms and Conditions, please contact:

• Email: support@raksu.com
• Phone: +964 XXX XXX XXXX
• Address: Baghdad, Iraq