Our Privacy Policy
This Privacy Policy explains how Raksu collects, uses, and protects your information when you use our logistics and delivery services.
Last Updated: 31 Mar 2026
Introduction
At Raksu, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy describes how we handle data when you use our website, merchant tools, and delivery services.
By accessing or using Raksu services, you agree to the practices described in this Privacy Policy.
Information We Collect
Personal Information
- Full name
- Email address
- Phone number
- Business information
- Shipping address
- Billing details
This information helps us identify users and deliver shipments accurately.
Usage Information
We may automatically collect certain technical and usage data, including:
- Device information
- Browser type
- IP address
- Pages visited
- Time spent on platform
This data helps us improve user experience and service performance.
How We Use Your Information
Your information may be used to:
- Process shipments and deliveries
- Provide customer support
- Send notifications and updates
- Improve platform performance
- Prevent fraud and misuse
- Comply with legal obligations
We only use your information when necessary to deliver our services effectively.
Sharing Your Information
Raksu does not sell your personal information. However, we may share your data in limited cases:
- With delivery partners to complete shipments
- With service providers supporting platform operations
- When required by law or legal process
- To protect the rights and safety of Raksu and users
All third parties are required to protect your information.
Data Security
We take reasonable steps to protect your information and prevent unauthorized access.
Security measures include:
- Encrypted connections
- Secure servers
- Access control systems
- Regular security monitoring
While we strive to protect your data, no system is completely secure.
Cookies & Tracking
We may use cookies and similar technologies to improve user experience.
Cookies help us:
- Remember your preferences
- Improve platform performance
- Analyze usage patterns
- Enhance security
You can disable cookies in your browser settings if preferred.
User Rights
You have the right to:
- Access your personal data
- Update your information
- Request deletion of your account
- Opt-out of communications
To request changes, please contact our support team.